Terms & Conditions
GENERAL TERMS AND
CONDITIONS OF SERVICE
THE FOLLOWING TERMS
GOVERN OUR AGREEMENT TO PROVIDE CCTV SERVICES TO YOU AS THE CUSTOMER. IT IS
IMPORTANT THAT YOU READ THESE IN FULL AND CAREFULLY.
BY NATURE OF HAVING
A UNITECH ACCOUNT YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS.
General Terms and
Conditions
These General Terms
& Conditions together with any Specific Terms and Conditions for your
Services and the Acceptable Use Policy form the Agreement between You and Us.
If any of these General Terms & Conditions are inconsistent with any
Specific Terms and Conditions for your Services, then the Specific Terms &
Conditions shall prevail. By signing up for the Services you warrant that you
are capable of entering into a binding contract; or are acting with the express
permission of a person or organisation and using the payment details of that
person and that they also agree to be bound by the terms of this Agreement. You
also agree to comply and adhere to any and all applicable laws and regulations
in relation to this Agreement.
Guidelines to
customer
·
Customer should make premises available without interruption during UNITECH
normal working hours, 10:00 A.M. to 7:00 P.M., Monday through Saturday,
excluding holidays.
·
Procurement of cables and laying by UNITECH will ensure you long lasting
quality footage.
·
Accessories like HDMI cable, pipe, bent, clamp etc. should be arranged
from customer end before installation.
·
Mobile configuration can be done at additional cost on availability of
Internet connectivity on the premises during installation date.
·
Monitor should be arranged by the customer during the installation to
preview and confirm quality output on the premises.
·
Mobile Configuration / Permanent Monitor Connection, requested by the
customer after the date of installation will attract additional charges.
·
Ensure that the Internet wiring access is near to the location of DVR.
·
Online UPS connection to DVR is advisable for uninterrupted coverage.
·
Mounting DVR in network rack is advisable to ensure that, it is
undisturbed by manual handling.
·
Installation requires drilling holes in interior and exterior walls. UNITECH
limits its liability to the patching of said holes and cannot be responsible
for providing paint or wall coverings to match those colors or coverings
existing within Customer's premises.
·
One-year warranty applicable for manufacturing defects of the product
supplied by UNITECH.
·
Service warranty will not applicable for the quality issues raised due
to own cable and laying.
·
Customers are advised to pay materials costing on signing/accepting this
term and order form and also to settle the full invoice amount on completion of
installation.
·
The Customer also agrees not to permit any third party to tamper with the security system without the
written consent of UNITECH.
·
The Customer should inform UNITECH in advance if there will be a change of broadband
supplier or significant works taking place that may affect the installation.
Conditions Not
Covered by Warranty
·
Damage resulting from accidents, natural calamity, alteration, misuse,
tampering and abuse.
·
Failure of Customer to properly follow operating instructions and user equipment maintenance
guidelines provided by us at time of installation.
·
Trouble in Internet line or interruption to commercial power.
Terms and
Conditions:
·
All payments are to be made in favour of UNITECH Security system Private
Limited.
·
All taxes, levies, octroi etc. applicable at prevailing rates from time
to time.
·
Customer needs to pay 60% payment along with purchase order and 40%
payment against delivery.
·
The standard delivery period of CCTV Services is 15 days from the date
of acceptance of purchase order by UNITECH. The same however is subject to the
mutually agreed delivery lead times during PO acceptance stage.
·
Offer valid for 15 days from the date of quotation.
·
We shall give service warranty for a period of 12 months from the date
of installation of CCTV.
·
General Terms and conditions and Warranty Terms apply.
·
Installation materials like pipe, bend, clamp etc. should be barred by
the customer.
·
For Installing CCTV Camera the required scaffolding, ladder should be
arranged by the customer.
·
If you want to view your cameras remotely over the Internet or on your
phone, make sure you arrange with your Internet Service Provider to get at
least 1 Mbps upload speed.
·
Monitor / Display Screen with HDMI / VGA port should be arranged by the
customer.
·
Additional Accessories like mouse, network cable, router, etc., should
be arranged by the customer before installation.
·
Cable & Laying will attract additional charges, if it exceeds the
specification mentioned in your quotation.
·
The payments against invoices shall be due within fifteen (15) days from
the date of invoice. If bills are unpaid for more than 15 days, services shall
be deactivated.
